Refund Policy: Mock Tests & Other Services

At PrepCafe Academy, we are committed to supporting our customers in their exam preparation journey. We offer Mock Test products that are digital, non-tangible goods. Given the nature of these products, we have established the following refund policy:

Refund Availability:

1. No Refunds or Exchanges: Once a purchase of a Mock Test product is made, we do not offer refunds or exchanges.

Support and Issue Resolution:

1. Contact Us: If you encounter issues related to access, payment, or have any questions, please reach out to us at [email protected] or WhatsApp. Our team is dedicated to assisting you and will make every effort to resolve any problems you may face.

Exceptions for Refunds:

1. Service Delivery Failure: In the event that PrepCafe Academy is unable to deliver the purchased services due to reasons beyond our control, we will consider refund requests. However, such events are rare and need strong technical reasons.

Refund Process:

1. Submission: Requests for refunds must be submitted by writing to [email protected] within 5 days from the date of payment.
2. Approval: Refund requests will be evaluated and approved only in exceptional cases where we are unable to provide the services as expected.
3. Refund Timeframe: If a refund is approved, it will be processed in the same form as the original payment method. Refunds will be initiated within 10 working days from the date of the cancellation of the order.

Note: Please be aware that under normal circumstances, we do not provide refunds for Mock Test products. Refunds are only considered in cases where we are unable to deliver the services due to factors beyond our control.

PrepCafe Academy reserves the right to modify this refund policy at any time without prior notice. We encourage you to review this policy regularly to stay informed about any updates or changes. By using our website and services, you agree to adhere to the most recent version of this refund policy.

Last Updated: April 16, 2024

We appreciate your trust in PrepCafe Academy, and we are here to support you throughout your exam preparation journey.

Refund Policy: Goods & Other Tangibles

At PrepCafe Academy, we are committed to providing quality products and services to our valued customers. Our refund policy for tangible goods, such as books, is outlined as follows:

Refund Availability:

1. Returns for Damaged Goods: If you receive a tangible product, such as a book, in a damaged or defective condition, we offer refunds or replacements. Please follow the procedures below for returning damaged items.
2. Return Window: You may request a return for damaged goods within 7 days of receiving the product.

Return Requirements:

1. Eligibility: To be eligible for a return, the product must be in the same condition as when you received it, and it must not be altered or damaged through use or mishandling.
2. Proof of Purchase: A valid proof of purchase, such as a purchase receipt or order confirmation email, must be provided when requesting a return.

Return Process:

1. Contact Customer Support: If you receive a damaged or defective product, contact our customer support team at [email protected] or by WhatsApp at +91-8928116044.
2. Provide Details: When contacting customer support, please provide the order details and a description of the issue with the product.
3. Approval: Our customer support team will review your request. If the return is approved, they will provide instructions on how to return the damaged item.
4. Return Shipping (if applicable): Depending on the nature of the return, you may be responsible for the cost of return shipping. Customer support will provide guidance on this.
5. Refund or Replacement: Upon receiving the returned damaged product or confirming the return of the damaged item, we will process a refund or send a replacement product, as applicable.

Refund Timeframe:

• Refunds will be issued to the original payment method used during the purchase and will be initiated within 10 working days from the date of approval.

Cancellations:

Cancellation of Orders: Payment for orders cannot be canceled, except under exceptional circumstances where PrepCafe is unable to deliver the services. We make a diligent effort to provide our services in all possible ways, except for reasons beyond our control. Only under such exceptional conditions where PrepCafe Academy is unable to provide services will refunds be considered. Cancellation requests should be made by writing to [email protected] within 7 days from the date of payment.

PrepCafe Academy reserves the right to amend this refund policy at any time without prior notice. Please review this policy regularly to stay informed about any updates or changes. By using our website and purchasing our products, you agree to adhere to the most recent version of this refund policy.

Last Updated: April 16, 2024

We appreciate your trust in PrepCafe Academy and are dedicated to providing you with quality products and services.