PrepCafe believes in assisting its customers as far as possible in preparing them for the examinations. Due to the nature of the Mock Test products (non-tangible digital goods), it is not possible to “return” the product therefore we DO NOT offer refund or exchange after purchase is made. If you are having any issue with the access, payment, or have any questions, please write to us at info[at]prepcafe[dot]in, we will do our best to resolve the problem. Payment once made cannot be cancelled except under circumstances where PrepCafe is not able to deliver the services. PrepCafe would make generous attempt in delivering the services in all possible manner except for reasons beyond its control. Only under exceptional conditions where PrepCafe is not able to provide services, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. Such requests should be made by writing to info[at]prepcafe[dot]in within 10 days from the date of payment.
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